{"id":20681,"date":"2021-01-04T16:21:26","date_gmt":"2021-01-04T15:21:26","guid":{"rendered":"https:\/\/tekmax.desarrollopaginaweb.es\/?page_id=20681"},"modified":"2026-06-12T11:32:05","modified_gmt":"2026-06-12T10:32:05","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/tekmaxcomponents.es\/en\/preguntas-frecuentes\/","title":{"rendered":"Frequent questions FAQ"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_5f2ad33d\"><div class=\"wpb_wrapper\"><p>Frequent questions FAQ<\/p>\n<\/div><\/div><div class=\"w-separator size_large\"><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-3 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"n0ad\"><button aria-controls=\"content-n0ad\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">How can I access B2B?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-n0ad\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>It is very simple!!!! Send your request to info@tekmax.es or directly through the ARE YOU A NEW CUSTOMER window? filling out the form with the following information:<\/p>\n<ul>\n<li>Name of your company<\/li>\n<li>Cif\/nif<\/li>\n<li>Address<\/li>\n<li>Phone<\/li>\n<li>Email<\/li>\n<\/ul>\n<p>We&#039;ll get back to you right away and you&#039;ll receive your access codes \ud83d\ude42<\/p>\n<p><strong>B2B IS RESERVED ONLY FOR PROFESSIONALS<\/strong><\/p>\n<p>If you are an individual, you can contact us to find out which distributor is closest to you!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"d2c3\"><button aria-controls=\"content-d2c3\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">How can I place an order?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-d2c3\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Access the B2B area with your passwords, with our advanced search engine you can find all the items you are looking for quickly and easily (by code or by category name) and then you only have to add the quantities you need.<\/p>\n<p>Once your order is complete, you just have to click the button <strong>FINISH PURCHASE<\/strong> and we&#039;ll receive your order by mail right away \ud83d\ude09<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"j519\"><button aria-controls=\"content-j519\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">In how much time will my request be delivered?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-j519\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Depending about your country, we can organize the transport for you with our forwarders and we will give you the track number to check the delivery. Or you can use your forwarder if you prefer. Always we will provide you weight\/volume\/size of your order once it will be ready :)<\/p>\n<p>Shipments to Portugal take around 5 days.<\/p>\n<p>As soon as your order is delivered to our carrier, you will receive an email with a copy of the invoice and the tracking number.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"c7fb\"><button aria-controls=\"content-c7fb\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">How much are the shipping costs?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-c7fb\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li><b>Shipping to Spain and Portugal:<\/b><\/li>\n<li>If you exceed 150\u20ac net, the shipping will be paid<strong> \ud83d\ude42<\/strong><\/li>\n<li>For orders under \u20ac150 the shipping cost will be <strong>11\u20ac<\/strong><\/li>\n<li><b>Balearic Shipments:<\/b><\/li>\n<li>To consult<\/li>\n<li><strong>Shipping to the Canary Islands:\u00a0<\/strong><\/li>\n<li>To consult<\/li>\n<li><strong>Shipping to France:<\/strong><\/li>\n<li>To consult<\/li>\n<li><strong>Shipping to Italy\u00a0<\/strong><\/li>\n<li>To consult<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"wb6d\"><button aria-controls=\"content-wb6d\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">What discounts are applied to orders?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-wb6d\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3 data-start=\"507\" data-end=\"538\"><strong data-start=\"511\" data-end=\"536\">Purchase Conditions<\/strong><\/h3>\n<p data-start=\"539\" data-end=\"859\">\u2705 <strong data-start=\"541\" data-end=\"559\">Free shipping<\/strong> For orders over <strong data-start=\"586\" data-end=\"600\">150\u20ac net<\/strong>.<br data-start=\"601\" data-end=\"604\" \/>\u2705 <strong data-start=\"606\" data-end=\"625\">5% off<\/strong> on orders from <strong data-start=\"649\" data-end=\"663\">300\u20ac net<\/strong> in available merchandise.<br data-start=\"688\" data-end=\"691\" \/>\u2705 <strong data-start=\"693\" data-end=\"713\">10% discount<\/strong> on orders from <strong data-start=\"737\" data-end=\"751\">600\u20ac net<\/strong> in available merchandise.<\/p>\n<p data-start=\"539\" data-end=\"859\"><strong data-start=\"865\" data-end=\"893\">Discount Exclusions<\/strong><\/p>\n<p data-start=\"896\" data-end=\"1165\">Please note that general discounts <strong data-start=\"939\" data-end=\"956\">do not apply<\/strong> to the following categories:<br data-start=\"985\" data-end=\"988\" \/>\u274c Cameras and covers <em data-start=\"1010\" data-end=\"1057\">(where we apply a quantity discount)<\/em><br data-start=\"1057\" data-end=\"1060\" \/>\u274c Sale items and outlet area<br data-start=\"1095\" data-end=\"1098\" \/>\u274c Ursus<br data-start=\"1105\" data-end=\"1108\" \/>\u274c San Marco saddles<br data-start=\"1128\" data-end=\"1131\" \/>\u274c Wheels<br data-start=\"1139\" data-end=\"1142\" \/>\u274c Shimano for workshop<\/p>\n<p data-start=\"896\" data-end=\"1165\">\u274c Navihood GPS and accessories<\/p>\n<h3 data-start=\"1167\" data-end=\"1231\"><strong data-start=\"1171\" data-end=\"1229\">Additional Discount on Cameras and Tires (CST and TKX)<\/strong><\/h3>\n<p data-start=\"1232\" data-end=\"1573\">If you work with <strong data-start=\"1248\" data-end=\"1271\">cameras and covers<\/strong>, we offer you a <strong data-start=\"1289\" data-end=\"1314\">7% extra discount<\/strong> under these conditions:<br data-start=\"1338\" data-end=\"1341\" \/><strong data-start=\"1344\" data-end=\"1356\">Cameras:<\/strong> from\u00a0<strong data-start=\"1390\" data-end=\"1405\">50 units<\/strong> either <strong data-start=\"1408\" data-end=\"1423\">20 units (per model)\u00a0<\/strong> for puncture-proof cameras.<br data-start=\"1450\" data-end=\"1453\" \/><strong data-start=\"1459\" data-end=\"1473\">Covers:<\/strong> from<strong data-start=\"1484\" data-end=\"1509\"> of 25 units (per model)\u00a0<\/strong><\/p>\n<p data-start=\"1232\" data-end=\"1573\"><strong data-start=\"1545\" data-end=\"1570\">CST folding covers: <\/strong>from<strong data-start=\"1545\" data-end=\"1570\"> of 5 units (per model)\u00a0<\/strong><\/p>\n<p data-start=\"1575\" data-end=\"1701\"><strong data-start=\"1578\" data-end=\"1640\">This discount is independent of the total value of the order.<\/strong>, provided that the minimum required quantities are met.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"gda7\"><button aria-controls=\"content-gda7\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">Returns and exchanges<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-gda7\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>As soon as you receive your order, check that everything is fine! If there is any lack or reference error, we ask you to notify us within a maximum of 72 hours from receipt of the merchandise.<\/p>\n<p>You can send us an email to info@tekmax.es indicating the invoice reference and the references that are wrong or wrong and we will proceed with the change or credit.<\/p>\n<p>If you ordered the wrong item, you can return it using your own shipping method and as soon as we receive it we will process your refund or exchange \ud83d\ude42<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"qfc3\"><button aria-controls=\"content-qfc3\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">Way to pay<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-qfc3\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If your payment method is by <strong>TRANSFER<\/strong>Once you have sent your order you have to wait for our team to send you the quote by email with the bank details to be able to make the payment.<\/p>\n<p>It is VERY IMPORTANT to pay only when you have received the quote and not on the order confirmation on the website, because the confirmations on the website do not include the PROMPT PAYMENT discount or shipping costs (if there is this cost). ).<\/p>\n<p>For other payment methods you can speak with the agent in your area or with our office.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"n1cd\"><button aria-controls=\"content-n1cd\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">If you have more questions<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-n1cd\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If you have any further questions, doubts, or need to make an inquiry, contact us anytime! \ud83d\ude42<\/p>\n<p>You can send us an email to info@tekmax or call us at the number: +34 918 851 973<\/p>\n<p>We&#039;d be happy to help you \ud83d\ude42<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-3 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"Frequently Asked Questions: How can I access B2B? It&#039;s very simple! Send your request to info@tekmax.es or directly through the &quot;ARE YOU A NEW CLIENT?&quot; section by filling out the form with the following information: Company Name, Tax ID\/VAT Number, Address, Phone Number, Email Address. We will reply promptly and you will receive your access credentials. \ud83d\ude42 B2B IS RESERVED...","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/tekmaxcomponents.es\/en\/wp-json\/wp\/v2\/pages\/20681"}],"collection":[{"href":"https:\/\/tekmaxcomponents.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tekmaxcomponents.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tekmaxcomponents.es\/en\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/tekmaxcomponents.es\/en\/wp-json\/wp\/v2\/comments?post=20681"}],"version-history":[{"count":9,"href":"https:\/\/tekmaxcomponents.es\/en\/wp-json\/wp\/v2\/pages\/20681\/revisions"}],"predecessor-version":[{"id":51266,"href":"https:\/\/tekmaxcomponents.es\/en\/wp-json\/wp\/v2\/pages\/20681\/revisions\/51266"}],"wp:attachment":[{"href":"https:\/\/tekmaxcomponents.es\/en\/wp-json\/wp\/v2\/media?parent=20681"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}