Frequent questions FAQ
It is very simple!!!! Send your request to info@tekmax.es or directly through the ARE YOU A NEW CUSTOMER window? filling out the form with the following information:
- Name of your company
- Cif/nif
- Address
- Phone
We'll get back to you right away and you'll receive your access codes 🙂
B2B IS RESERVED ONLY FOR PROFESSIONALS
If you are an individual, you can contact us to find out which distributor is closest to you!
Access the B2B area with your passwords, with our advanced search engine you can find all the items you are looking for quickly and easily (by code or by category name) and then you only have to add the quantities you need.
Once your order is complete, you just have to click the button FINISH PURCHASE and we'll receive your order by mail right away 😉
Depending about your country, we can organize the transport for you with our forwarders and we will give you the track number to check the delivery. Or you can use your forwarder if you prefer. Always we will provide you weight/volume/size of your order once it will be ready :)
Shipments to Portugal take around 5 days.
As soon as your order is delivered to our carrier, you will receive an email with a copy of the invoice and the tracking number.
- Shipping to Spain and Portugal:
- If you exceed 150€ net, the shipping will be paid 🙂
- For orders under €150 the shipping cost will be 11€
- Balearic Shipments:
- To consult
- Shipping to the Canary Islands:
- To consult
- Shipping to France:
- To consult
- Shipping to Italy
- To consult
Purchase Conditions
✅ Free shipping For orders over 150€ net.
✅ 5% off on orders from 300€ net in available merchandise.
✅ 10% discount on orders from 600€ net in available merchandise.
Discount Exclusions
Please note that general discounts do not apply to the following categories:
❌ Cameras and covers (where we apply a quantity discount)
❌ Sale items and outlet area
❌ Ursus
❌ San Marco saddles
❌ Wheels
❌ Shimano for workshop
❌ Navihood GPS and accessories
Additional Discount on Cameras and Tires (CST and TKX)
If you work with cameras and covers, we offer you a 7% extra discount under these conditions:
Cameras: from 50 units either 20 units (per model) for puncture-proof cameras.
Covers: from of 25 units (per model)
CST folding covers: from of 5 units (per model)
This discount is independent of the total value of the order., provided that the minimum required quantities are met.
As soon as you receive your order, check that everything is fine! If there is any lack or reference error, we ask you to notify us within a maximum of 72 hours from receipt of the merchandise.
You can send us an email to info@tekmax.es indicating the invoice reference and the references that are wrong or wrong and we will proceed with the change or credit.
If you ordered the wrong item, you can return it using your own shipping method and as soon as we receive it we will process your refund or exchange 🙂
If your payment method is by TRANSFEROnce you have sent your order you have to wait for our team to send you the quote by email with the bank details to be able to make the payment.
It is VERY IMPORTANT to pay only when you have received the quote and not on the order confirmation on the website, because the confirmations on the website do not include the PROMPT PAYMENT discount or shipping costs (if there is this cost). ).
For other payment methods you can speak with the agent in your area or with our office.
If you have any further questions, doubts, or need to make an inquiry, contact us anytime! 🙂
You can send us an email to info@tekmax or call us at the number: +34 918 851 973
We'd be happy to help you 🙂
